Privacy Policy

Effective Date: 01-01-2025

1. Introduction

Welcome to Kingswinford Containers (“Company,” “we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.kingswinfordcontainers.com) or interact with us.

Please read this policy carefully. If you do not agree with the terms herein, please do not use our website or services.

2. Who We Are

• Company Name: Kingswinford Containers
• Address: Unit 10, Silver End Business Park, Brettell Lane, Brierley Hill, West Midlands, England, DY5 3LG
• Telephone: 0330 1334382
• Email: info@kingswinfordcontainers.com

We act as the “data controller” of your personal data under the UK General Data Protection Regulation (“UK GDPR”).

3. Data We Collect

We collect personal data to provide you with the best possible experience. The personal data we collect, and how we collect it, includes:

1. Information You Provide Directly
   • Contact Details: Name, email address, phone number, postcode, and other details you provide when filling out forms or requesting quotes.
   • Order/Transactional Data: Details related to container inquiries, purchases, deliveries, and any payment information necessary to complete your order (handled securely via our payment processors).
2. Automatically Collected Information
   • Technical Data: IP address, browser type, device information, operating system, and other technical information collected via cookies and similar technologies.
   • Usage Data: Pages viewed, time spent on our website, and links clicked. This helps us improve site performance and user experience.
3. Cookies and Tracking
   • When you visit our website, we use cookies to store or retrieve information on your browser. This includes essential cookies (needed for site functionality) and analytics cookies (e.g., Google Analytics) to understand how our website is used.

4. How and Why We Use Your Data

We process your personal data under certain lawful bases, as required by the UK GDPR:

1. Performance of a Contract
   • To fulfil orders, process payments, and deliver containers.
   • To provide customer support and respond to your inquiries.
2. Legitimate Interests
   • To improve our website, products, and services through aggregated analytics.
   • To prevent fraud and enhance the security of our services.
3. Consent
   • Where required by law (e.g., for certain marketing communications or non-essential cookies), we will obtain your consent.
   • You can withdraw consent at any time by contacting us or adjusting your cookie preferences.
4. Legal Obligations
   • To comply with applicable laws, regulations, or court orders.

5. Data Retention

We will keep your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law. For example:

• Order and Transaction Data: Retained for the duration of the transaction and for a certain period afterward to comply with record-keeping requirements (e.g., tax or audit obligations).
• Marketing Data: Retained until you opt out of receiving further communications.
• Analytics Data: Retained as long as reasonably necessary to evaluate our website performance, typically in aggregate form.

6. Cookies Policy

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit, like your preferences and settings. Some cookies are strictly necessary for the website to function, while others are used for analytics, personalization, or advertising.

6.2 Types of Cookies We Use

1. Strictly Necessary Cookies
   • These cookies are essential for you to browse our website and use its features. Without these cookies, certain services (e.g., shopping cart, account login) cannot be provided.
2. Analytics/Performance Cookies
   • We use third-party services like Google Analytics to collect information about how you use our site. This data is aggregated and anonymized, helping us improve site structure and content.
3. Functional Cookies
   • These cookies remember choices you make, such as your username, language, or region, to enhance your user experience.
4. Targeting/Advertising Cookies (if applicable)
   • If we run ads or retargeting campaigns, we may use cookies to deliver more relevant advertisements to you and track ad performance.

6.3 Google Analytics

Our website uses Google Analytics, a service provided by Google LLC. Google Analytics uses cookies to collect information (such as IP address and device data) to help us analyze site usage.

• How Google Uses This Data: The data collected is typically anonymized and aggregated. Google may use the data to improve its own services.
• Your Choices: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6.4 Managing Cookies

• Cookie Banner: You will see a cookie banner upon first visit, asking for your consent for non-essential cookies.
• Browser Settings: Most browsers allow you to refuse or accept cookies. If you choose to block all cookies, certain parts of our website may not function properly.
• Third-Party Tools: You can also manage ad personalization and tracking through your Google Account or industry-wide opt-out tools such as Your Online Choices.

7. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Payment processors, logistics partners, IT service providers, and analytics providers that help us operate our business.
• Legal Compliance: Public authorities or other third parties when required by law or necessary to protect our rights and safety.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

All third parties with whom we share your data are contractually obliged to protect your information and only process it in accordance with our instructions.

8. Your Rights Under GDPR

Under the UK GDPR (and EU GDPR where applicable), you have the following rights regarding your personal data:

1. Right to Access: You can request a copy of your personal data.
2. Right to Rectification: You can ask us to correct inaccurate or incomplete data.
3. Right to Erasure (“Right to be Forgotten”): You can request we delete your personal data if it’s no longer necessary or if processing is unlawful.
4. Right to Restrict Processing: You can ask us to limit how your data is processed.
5. Right to Object: You can object to certain types of processing (e.g., direct marketing).
6. Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

9. International Transfers

We primarily store and process your data within the UK or European Economic Area (EEA). If we transfer data outside the UK/EEA, we will ensure an adequate level of protection, for instance by using standard contractual clauses or transferring data to jurisdictions with recognized data protection adequacy.

10. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. This includes:

• Encrypted connections (HTTPS/SSL).
• Restricted access to personal data on a need-to-know basis.
• Regular reviews of our data collection, storage, and processing practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data but cannot guarantee absolute security.

11. Complaints

If you are not satisfied with how we handle your personal data, please contact us first to resolve the issue. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local supervisory authority.

• Information Commissioner’s Office (ICO)
• ICO Helpline: 0303 123 1113

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website after any changes indicates acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal data, please contact us:

Kingswinford Containers
Unit 10, Silver End Business Park,
Brettell Lane, Brierley Hill,
West Midlands, England, DY5 3LG
Tel: 0330 1334382
Email: info@kingswinfordcontainers.com

Last Updated: [01-03-2025]